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Terms & Conditions

Aesthetics and Permanent makeup
  1. Booking Appointments:

    • To schedule an appointment, please do so via the website or contact us on info@epicwellnessandbeauty.co.uk

    • We recommend booking in advance to secure your preferred date and time.

    • A deposit of circa £50 is required at the time of booking and will be put towards your treatment.

      • Should the cost of your treatment be less than £50, you will be required to pay the full price ​

      • Some treatements will require a higher deposit. 

    • We offer free consultations that can be booked via the website. 

    • We only accept card payments or bank transfers. Cash will not be accepted

    • For health and saftey reasons, some services such as but not limited to permanent make up & microneedling will not be offered to individuals who are pregnant, breastfeeding, undergoing cancer treatments or under the age of 18

    • All our treatments are unisex
       

  2. Cancellations and Rescheduling:

    • We understand that circumstances may arise that require you to cancel or reschedule your appointment.

    • We kindly request a minimum of 72 hours notice for any cancellations and 48 hours for changes to your appointment.

    • If you need to cancel or reschedule your appointment, please do so online or contact us as soon as possible.

    • Late cancellations or no-shows will result in your deposit not being refunded.
       

  3. Late Arrivals:

    • We understand that unforeseen circumstances may cause you to arrive late for your appointment.

    • In such cases, please notify us as soon as possible. However, please note that arriving significantly late may result in a shortened or rescheduled appointment.
       

  4. Changes or Delays:

    • While we strive to adhere to our appointment schedule, there may be occasions where unforeseen circumstances or additional client needs result in appointment delays or changes.

    • We appreciate your understanding and assure you that we will make every effort to minimize any inconvenience caused.
       

  5. Refunds:

    • Refunds and exchanges are not available for prescription products and treatments. 

    • Unopened products can be returned within 7 days, provided they are in a saleable condition and accompanied by the original receipt. 
       

  6. Pre-treatment Assessment:

    • Prior to any injectable treatment, a comprehensive assessment will be conducted to ensure our client's safety and suitability for the procedure.

      • A face to face or online consultation maybe requested prior to the booked treatment date​.

      • Patch tests might be required prior to treatements. Your practioner will specify during the consultaiton

    • Our practitioners will review client's medical history, including any known allergies, current medications, and previous cosmetic treatments.

    • It is the responsibility of the client to provide accurate and complete information during the assessment process.

    • Based on the assessment, our practitioner reserves the right to refuse or modify the injectable treatment if it is deemed unsuitable for the client's individual circumstances.

    • The purpose of the pre-treatment assessment is to minimize risks, determine the most appropriate treatment plan, and achieve the desired results effectively.

    • Clients are encouraged to openly discuss any concerns, medical conditions, or prior adverse reactions with our practitioner during the assessment to ensure a safe and successful treatment experience

    • Clients will be required to fill in and sign a consent form prior to certain treatments. Consent forms can be located here
       

  7. Results and Expectations:

    • We acknowledges that individual results may vary based on various factors, including the client's unique physiology and response to treatment.

    • While every effort is made to achieve the desired results, it is important to understand that outcomes cannot be guaranteed.

    • Our practitioners will provide an honest assessment of the expected outcomes during the consultation, considering the client's specific concerns, treatment goals, and the limitations of the procedure.

    • We encourage open communication between our clients and practitioners to ensure that expectations are managed effectively and that the client's satisfaction is prioritized.
       

  8. Complaints:

    • We strive to provide the highest quality service and products. If, for any reason, you are dissatisfied with your experience at our aesthetics shop, please contact us directly. We appreciate your feedback as it allows us to address any concerns and improve our services.
       

  9. Promotional Offers:

    • From time to time, we may run promotional offers on our services or products. These offers may have specific terms and conditions that apply. Please review the details of each offer carefully, as they may include limitations on applicability, timeframes, and redemption procedures. We reserve the right to modify or terminate any promotional offers at our discretion.

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